SHIPPING & RETURNS
RETURNS AND REFUNDS
We have a liberal returns policy; if you are not satisfied with your purchase you could return the product within 30 days of the Order Ship Date, No questions asked.
The product should be in original condition with its original packing with all the labels and tags.
You could submit your request for Return or Replacement on eMail “info@elitemedicalaccessoriesusa.com” or "Contact us" form
Upon receipt of Return Request, we will authorize the eligible return requests and send you the details about where and how to send the return.
When we receive the product at our warehouse, we will inspect and process the replacement or refund within 7 business days from the date of receipt of return. The whole order amount will be refunded except associated shipping charges. For free or discounted shipping orders, the actual shipping costs will be deducted from the refunded amount. No restocking fee is required.
Note: If you have any questions, you could drop a mail at “info@elitemedicalaccessoriesusa.com” or call at +1.833.269.2865 we will be glad to help you.
SHIPPING POLICY
We at Elite Medical Accessories USA understand how important it is to receive your purchased products in the finest condition, and on time. So we use a large network of best logistic partners to deliver your products to you as early as possible.
SHIPPING CHARGES
Nitrile Gloves
You pay the actual discounted calculated shipping rates based on the weight of the shipment and location, you can use estimate shipping button on cart page to calculate the shipping charges before going to the checkout page.
All Other Products
Contiguous USA
Order Value : $0 to $50 : Shipping Charge - $3.99
Order Value : $50 to $200 : Shipping Charge - $8.99
Order Value : $200 and above : Shipping Charge - $10.99
Alaska, Hawaii and Puerto Rico
Order Value : $0 to $50 : Shipping Charge - $8.99
Order Value : $50 to $200 : Shipping Charge - $49.99
Order Value : $200 and above : Shipping Charge - $74.99
ORDER AND SHIPPING CONFIRMATION
We will send you a confirmation email of your purchase, upon receipt of your order on our website. You can also print a copy of your order from the website after you submit the order. You will receive a shipping confirmation email after your order ships, including tracking information and tracking link. You can track your package(s) online either from Tracking Link received in the mail or by Logging in your account.
DELIVERY TIMES
We try to ship your order as soon as possible, within 2-5 business days of order receipt. Our Business days are Monday to Friday, 8 am to 5 pm UTC, except major holidays. You will receive a shipping confirmation email with the details of tracking number(s) associated with your order along with the Tracking Link. In addition you could also check the status of your order by Logging in your account.
Standard delivery time for orders is 3-8 business days, depending upon the destination of your order.
SIGNATURE SERVICE
We do not require a signature for delivery. If you feel you need to require a signature please contact us.
SHIPPING ERRORS OR DAMAGE
If you are missing an item, or you have received the damaged or wrong product, please contact us at “info@elitemedicalaccessoriesusa.com” or call at +1.833.269.2865 as soon as possible within three business days of receiving the item to report the error or damage.
ORDER CANCELLATION
If you wish to cancel your order before it has shipped, please contact us immediately at “info@elitemedicalaccessoriesusa.com” or call at +1.33.269.2865.We will make our best effort to cancel if the order has not yet been processed or shipped. If the order has already shipped, you may refuse the order, the whole order amount will be refunded except associated shipping charges. Please see our Returns Policy below for more information. Company name reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in reasonable time.
UNDELIVERABLE OR REFUSED SHIPMENTS:
In case of refused delivery, or if the shipment is undeliverable and returned back to us, the whole order amount will be refunded except associated shipping charges. No restocking fee is required. For free or discounted shipping orders, the actual shipping costs will be deducted from the refunded amount.